Directory:Product support and maintenance
Managing Internal and External Projects Effectively
As is the current trend, most countries in the US use offshore or onshore models for project implementation. This consequently results in an incessant interaction between the deployment centers and the project offices. A secure and easy access is crucial to all users regardless of the geographical barriers, and difference in the physical location. In order to automate task generation, it is exceedingly essential to have an enforceable workflow management. It is also imperative to have a top quality application that complies with all internal and external requirements.
How to overcome the challenges?
The challenges can be overcome by adopting a solution that is ideal from the point of view of reliability, security and backup. A single tool can not only cut down maintenance costs and deployment, but can be advantageous by
Facilitating customers to know relevant information in real time-
Requirement changes are a reality in any project. A well defined and consistent process is the best way to review a change. Adopting a Global lifecycle change management will help in addressing issues during the implementation of projects. Internal regression and integration testing and enhancements requests can be captured in a single location. It enables the planning access to customers that can be controlled. As requests can be changed directly into the system, issues can be prioritized, and the success of a project can be closely monitored.
Effectively managing and mapping requirements-
As project deliverables are shared by various team members across the globe, it is essential to have a global lifecycle requirements management solution that can help in the implementation of requirements gathering, intelligent reporting, methodology etc., thereby enabling the project teams to efficiently manage and map requirements. This in turn, enhances the collaboration with service partners and control of offshore projects.
Simplify task management-
As most management tools do not come with a built in process engine, it is best to adopt a solution, like Global Lifecycle Process management, that has the capability of simplifying task management across time zones. The solution has the ability to provide seamless collaboration thus eliminating emails and phone calls and coordination of tasks across different time zones, and ultimately increasing productivity.
A complete and comprehensive, product support and maintenance can assist in managing the development for internal and external projects. A sound requirements management tool provides a rich and configurable, global platform for capturing a set of requirements. It ensures that all users are working from the same playbook, irrespective of where they are located. Implementation of these tools facilitates easy reporting of projects, and enhances the productivity.
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